FAQs

To ensure a secure and seamless payment process, we use Shopify Payments powered by Shopify. Your payment details are protected, allowing you to shop with confidence.

To redeem a promo code, simply input it in the "Discount Code" box during checkout. Make sure it is entered correctly before completing your order, as applying it after the fact may not be possible.

Absolutely! Once your order has been dispatched, you will receive an automated email with tracking information. This will allow you to follow your order until it arrives at your home. Track Your Order

If you have any questions about your order, our dedicated customer support team is here to help. Contact us at Support@Lamix.shop. To expedite your inquiry, please provide your email address and order number.

For modifications or cancellations of your order, please reach out to Customer Service at Support@Lamix.shop. We will do our best to accommodate your request. Please be aware that cancellations may not be possible once the item has been shipped. For further details, check our Refund and Return Policy.

If you experience any delays or problems with receiving your order, please first check with the carrier to confirm the delivery address. Additionally, providing your phone number can aid in filing a claim with the carrier to find your package, usually within a week.

After your return is authorized, monitor the tracking number for your return. Once the item reaches our facility, we will process your refund promptly within 2-3 business days.

For products that require assembly, instructions are provided within the product packaging. If you require further assistance, feel free to contact our customer service at Support@Lamix.shop, and we can send you online instructions for your item.